Information

If you would like to ship to a country outside EU, please write to us at info@dermaquest.hu for more information.

The shipping prices above are updated on 2023-03-31, based on the updated price list from our shipping partners.

Return Policy

Last updated: 23/06/2021

If you are not 100% satisfied with your purchase from us, you can return your items for a full refund of the products purchased (exclude the shipping fee) within 14 days after receipt of the order. Returns must be unopened, in the state you received them, seals are intact, and in the original packaging.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

What should I do if I want to return an unwanted item?

1. Please write an email to us with your order number and wait for a reply before you return anything. Any package returned without contacting us beforehand is not considered as a valid return, and will not be issued with a refund.

2. Please note that you will be responsible for the return shipping cost. Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

What should I do if I want to return a faulty item?

1. We advise you to check your products right after receiving the package, and contact us immediately via email/phone about any faulty items. Please remember to attach relevant pictures as proof for us to better process with your case.

2. After approval, please return the items and prepay the shipping cost. We will bear this cost, within the maximum shipping fee we offer in the shop for each country.

3. First, we will try to replace it with the right item for you for free. If not possible, we will pay the value of the goods, together with return shipping cost, within the maximum shipping fee we offer in the shop for each country.

What should I do if I want to return a damaged item?

1. Please accept the package first and contact us immediately after receiving the package. Please remember to attach relevant pictures as proof for us to better process with your case.

2. Depend on the damage, we will offer the respective solutions. One of our team members will be happy to assist you.

How long does it take for the refund to process?

Please allow at least 14 business days for the item to be shipped back to us, we inspect the items, and issue the refund back to your original payment method.

Depending on the payment methods and the bank used, please allow several additional business days for the refund to arrive. Appreciated for your patience.

Should you have any other questions, please write an email to info@dermaquest.hu , we will be happy to assist you!